CUSTOMER CARE DEALER
At Maertin Heating and Cooling, we believe that the purchasing process can be easy, even pleasurable, from the first contact meeting to the installation and follow-up. How do we do it? With our carefully designed Customer Care Dealer Program, which produces dealers who embrace the total concept of customer service and satisfaction. Maertin Heating and Cooling must meet rigid requirements and standards to ensure their absolute commitment to excellence in every aspect of the business. We also constantly seek ways to improve the customer experience. After most interactions, we will provide a Customer Satisfaction Survey, which rates our performance and offers us valuable feedback. When it comes to your comfort, we believe you should expect nothing less.
NATE
North American Technician Excellence (NATE) is an independent, third-party organization that develops and promotes excellence in the installation and service of heating, ventilation, air conditioning, and refrigeration equipment by recognizing high-quality industry technicians through voluntary testing and certification. Our technicians have passed the rigorous testing necessary to qualify as NATE Certified Technicians.
NCI
National Comfort Institute is one of the country’s top training and certification organizations. NCI started in 1992 as National Balancing Institute, a training organization aimed at helping heating and air conditioning contractors provide even comfort throughout homes and businesses using a technique called Air Balancing. This technique, previously only available for large commercial and industrial facilities was refined to work in smaller buildings and homes.
As NCI evolved, the organization widened its scope to include a total system approach to design, installation and service of heating and air conditioning systems. We call this approach, “Performance-Based Contracting.” These contractors are different from the average service company because they do more than simply fix or replace equipment. They also focus on maximizing the comfort, safety and energy efficiency of the systems they sell and service.
